Welcome
to correspondences. Our aim is to create lasting people connections across cultures through the medium of art.
to correspondences. Our aim is to create lasting people connections across cultures through the medium of art.
Thanks for visiting correspondences.work. We try to improve the way we run all the time. If you have any questions about our terms and conditions, please don't hesitate to contact us at info@correspondences.work.
Product availability:—
We do our best to keep the online store up to date, but sometimes we may be out of stock of a product you have ordered. If this occurs we will contact you as soon as possible to let you know. We may be able to suggest an alternative for you to consider. Otherwise, we will provide a full refund for the out of stock item. If you have ordered multiple items, we will send the available items to you and provide a refund for the out of stock item.
Product description & price:—
We try very hard to ensure our advertised product descriptions and prices are clear and accurate. If you find a product that you feel does not match the description, please let us know and please refer to our Returns and Refunds policy for any applicable remediation. If you find a product advertised by us at two different prices, we will sell it to you at the lower price. If a product has been priced or described incorrectly as a result of a genuine error, we reserve the right to withdraw that product from sale (and refund payment as applicable) in order to correct the error.
Returns & refunds:—
We hope you love your item purchased from our shop. However, if you do wish to exchange it, we are happy to offer a return for exchange or shop credit. Returns for exchange/credit must be supported by proof of purchase received within 14 days of the original purchase. The item must be in as-new condition along with all product packaging, labels and tags - unused/unworn, unaltered and generally suitable for re-sale. In-store credits do not expire.
We do not offer a refund for change of mind, but we do refund items if they are defective or faulty, not fit for purpose, or if they do not match our product description. In these cases, we ask you to contact us and return the item via trackable postage service within 14 days of purchase. Once the fault is confirmed, a refund will be paid via the original method of payment. Alternatively, a store credit can be provided.
Payment & taxes:—
10% GST is applicable for Australian customers. However, at present, we are not registered for GST. So our prices are GST exclusive. International orders are also GST-free.
Our store (online and in person) accepts credit and debit card payments via Visa, MasterCard, American Express, Apple Pay and Afterpay. Australian customers can also make payments via bank transfer or telephone at checkout.
Our online shopping cart is securely hosted by Stripe. Credit card and personal information entered is encrypted using the highest available security PCI-DSS certification. Refer here. Please see more details via the Privacy Policy available at checkout.
Customer accounts:—
For customers who create a customer account, your checkout process becomes streamlined for future orders as our store populates your shipping information automatically. The option to sign up for a customer account appears at the end of the checkout process. Please see our privacy policy at checkout.
Privacy policy and full terms of trade:—
You can view Stripe’s full privacy policy and terms of trade at checkout. Please be aware that our website is hosted by Squarespace, and we are bound also by their Privacy and data policy, which you can read here.
