FAQs

 

What are the requirements for entry to the space?

  • We encourage the wearing of a properly fitted face mask to prevent the spread of COVID-19.

  • Please maintain safe social distancing and sanitise hands upon entry.

Is Click & Collect available during business hours?

Yes. Please see Click & Collect information here

I need to exchange an item. How can I do that?
Please see our terms and conditions page for our full exchange policy. We offer an exchange for shop credit or an alternative item.

I'm interstate or overseas and want to buy a gift for someone in Melbourne. Can I request Click and Collect by the recipient? 

Yes! Please enter your name and address for the Billing section, and then just pop us an email at info@correspondences.work to let us know your friend’s name and the order number/details.

Do you gift wrap?
We can gift wrap your item when the Gift Wrap product is added to your cart and paid at checkout online (or paid for in-store). The Gift Wrap product must be manually added to your shopping cart as an additional item.

Are you sending overseas?
Whilst some things are improving, due to continued extensive and unpredictable delays with the international post, we have still suspended international orders until further notice. Please sign up for our newsletter to receive updates on when shipping will resume. For more information, please refer here.